About Telefonica is a telcom market leader present in 25 countries and an average of 257,000 professionals. More than 60.7 billion euros and more than 287.6 million customer accesses. Owning major brands like O2, Movistar, vivo and terra.

The Challenge Telefonica was looking for a one stop shop at home and office technical help solution for it’s customers. So customers could receive 24/7 home or office technical support and installation solution for computers, printers, scanners, hi-fis, television, DVDs, cameras and other gadgets.

The Solution Actualize provided Telefonica with a comprehensive solution to resolve all the home and office technical problems. One provider for all on-site support meant complete peace of mind for Telefonica.

Results Our service has been very successful with majority of customers rating us Very Good 9 out of 10. 88.50%, 90% and 87% of the end users who used our PC& Peripheral, PC Installation and Gadget Setup respectively said that they had a Very Good experience.