About Telefonica, is a telcom market leader present in 25 countries and an average of 257,000 professionals. More than 60.7 billion euros and more than 287.6 million customer accesses. Owning major brands like O2, Movistar, Vivo and Terra.

The Challenge Telefonica was looking for a partners to guarantee quick resolution of user’s technical problems on PC, Macs, ADSL, network and router related problems.

The Solution Actualize provided Telófonica with a comprehensive solutions, called Asistente PC in Spain and Tutor Service for Colombia, to solve user’s technology problems with a combination of remote control and on location solutions.

Results Customer survey shows high level of satisfaction and industry’s leading 94.61% rapid response rates by our engineers to consumers technical problems.