iSmartSupport

iSmartSupport is our truly global support service which uses variety of method to support your customers using several channels of communication. Global approach means that we can provide 24/7/365 support, in any language, based on any technology and in any location.

Plugin Services
iSmartSupport also provides a series of services which complement our support services to provide positive experiences for end users.

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Infrastructure Integration
iSmartSupport provides end to end integration with our customers' infrastructure for uniform operation and maximization of results.

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Feedback
End users can leave feedback on the service we have provided, which helps to improve Quality of Service and up-sell.

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Reporting and Analysis
iSmartSupport provides a unique way to capture data from customers.

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Identification and Support
The user is first identified by a partner’s database or social media login system. Using our clever algorithms, the user is assigned support priority, language, operator and channel of communication.

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Channels of Communication
iSmartSupport also provides a series of services which complement our support services to provide support using various mediums including the web, smartphones, on-site at user’s office/home/in-store and via telephone.

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